Rob Whittall was recently interviewed by Ohio Society of CPAs for its CPA Takeaways spotlight. He spoke on a topic that is at the core of DY USA’s culture and approach to managing its business…a holistic approach to supporting its team members.
“I believe that if we’re giving team members a great experience here, and they’re engaged in what they’re doing and want to come to work, then the clients get excellent service,” said Rob Whittall, CPA, managing partner at Dyke Yaxley.
Whittall said he prefers the approach of work-life integration as opposed to work-life balance, since a perfect balance every day between work and personal life can be tough. Instead, he said there might be some days that one takes precedence over the other, and he trusts his team members to make those decisions.
“It’s about giving people the respect, responsibility, accountability and flexibility to get their work done,” he said.
Looking at the success of the firm like a journey is a valuable perspective, he said, since when everyone trusts each other, they are more willing to try new things as a way to grow personally and grow the firm, without fear of failure limiting them.